“IF YOU CAN’T
KEEP IT UP,
DON’T START.”
QUALITY ASSURANCE
Through transaction monitoring and execution evaluation, QA reps ensure performance standards. Anchora builds industry standard processes to provide customized performance safeguards. This allows the QA department to broaden its scope of evaluation from process compliance to product knowledge and customer experience across all verticals. Additionally, structured monitoring and evaluation provides new venues for innovation and added value to clients.
CALL HOURS MONITORED
DIFFERENT PROCESSES
SUPERVISED
QA REPS TRAINED
On hitting the INC 5000 awards and Anchora’s definition of success.
Pass the Quality Test:
Proactive CX Management
With QA in place, you don’t need to wait for customers to complain or leave bad reviews. You can correct issues before they become a PR nightmare.
Improve Employee Performance
QA allows you to gently coach and guide employees. Before employees feel lost or invaluable, you can step in and direct them to the proper standards.
On Field Insights<
By monitoring transactions, company leaders gain key insights into consumer demands, changing trends and company image.