HOSPITALITY
Hitting Home
Memory making solutions for hosts and guests
The hospitality industry is the most reviewed and scrutinized industry on the internet. Guests share their unfiltered experiences more easily than they share about any other service or product. Anchora helps hospitality clients build on-demand teams who address guests’ issues and needs. With customized processes, clients can build on lasting customer experiences.
A GOOD STAY:
CASE STUDY:
Safe to Enjoy
A unique hospitality group with boutique hotels all over the US was faced with an influx of negative feedback from frustrated guests, and the management struggling to pinpoint the root issue in their customer service structure. With Anchora’s custom tools and analysis, they were armed with data and analytics to gauge the right amount of employees needed for each season, and implement simple employee processes that streamlined and improved interaction between staff and guests. Employing proportionate staff and putting an efficient system in place proved to be an immediate remedy to their customer service issue, with rapid results getting them right back on the track of success.
DATA, ANALYTICS, AND REPORTING
Get a bird’s-eye view of each department for better management & decision making.
CUSTOMER EXPERIENCE MANAGEMENT
Harness the power of human centered services that keep customers engaged.
BPO
Utilize global talent and resources to effectively manage labor intensive departments.
QUALITY ASSURANCE
Build department systems that maintain and outperform industry standards.
TALENT ACQUISITION
Tap into the global market to find the culture, language and skill-set that best suits your vision.
WORK FROM HOME SECURITY
Protect your data, reputation and clients with cutting-edge technology that supports a mobile workforce.
PROCESS ENGINEERING & KPI
Unravel department shortcomings to develop timetested procedures and benchmarks.
