customer experience

“IT IS NOT ENOUGH TO SERVE THE CUSTOMER,
YOU MUST DELIGHT THE CUSTOMER.”

CUSTOMER EXPERIENCE MANAGEMENT

The market has become transparent. There’s no hiding behind poor service or sub-par experiences. Today’s customer is an ambassador to the world and must be treated as such.

Achora helps clients deliver 360 degree customer experiences which build brand value, loyalty and revenue.

By studying the customer lifecycle, Anchora helps clients establish efficient and on-demand experiences that address the customer at every touch point. Using data, AI and documented processes, clients can successfully route their customers to the correct department and provide intelligent solutions

PARTNER CUSTOMERS SATISFIED

AWARDS WON BY CLIENTS
FOR EXCEPTIONAL CUSTOMER
EXPERIENCES

REVENUE JUMPS AS DIRECT
IMPACT OF CUSTOMER
EXPERIENCE TRANSFORMATIONS

A Winning Attitude!

On hitting the INC 5000 awards and Anchora’s definition of success.

APRIL 26, 2021

An Engaging Process:

Shift

With detailed roll-out procedures and training protocols, clients adapt to new systems as executives monitor and review for optimum success.

Strategize

Armed with insight, we then break down every touch point to redefine and elevate the customer experience before, during and after service.

Study

It all begins with an in-depth analysis of customer needs and behaviours. Understanding demographics, cultures and trends allows us to see our client through the eyes of their consumers.