
AND HELP PEOPLE MANAGE”
PROCESS DEVELOPMENT & KPI
Anchora analyzes and scrutinizes the processes of different departments to create standardized operating procedures. Using the client’s goals, Anchora outlines detailed manuals, step-by-step guides and complex reports to visualize bottom-line data. With clarity and insight, the leadership team is armed with the proper roadmap to activate extraordinary transformation.

KEEP PERFORMING INTELLIGENTLY
At Anchora, KPI’s are designed to be your team’s best friend. By identifying the key factors that attribute to employee’s success, Anchora trains and assists clients in monitoring metrics. With smart KPI’s, managers and directors can gauge the success of any given employee at any given time. The result: maximized talent and a drastic improvement of work quality.
WORK SMART
- BEFORE
- AFTER
Zero
High
EMPLOYEES FOR ONE PROCESS
ZERO GUIDELINES
DROPPED CALL
CUSTOMER SERVICE REVIEWS
DROPPED CALL
Clear
Minimal
EMPLOYEES FOR ONE PROCESS
ZERO GUIDELINES
DROPPED CALL
CUSTOMER SERVICE REVIEWS
DROPPED CALL

What Matters at The Workplace?
A glimpse at workplace values through the lens of Anchora employees.
No Detail Left Behind:
Proactive
Process documentation reaches far into the future to plan every foreseeable circumstance. It provides teams with the confidence and security that they know what to expect and are prepared for different scenarios.
Reactive
Anchora helps clients outline different procedures when reactive measures are needed. From customer complaints to vendor conflicts, departments are set up in every way to handle challenging situations.