“SYSTEMS THAT MANAGE PEOPLE
AND HELP PEOPLE MANAGE”

PROCESS DEVELOPMENT & KPI

As companies expand and grow, their teams and departments become more linear. If failed to plan properly, tasks get lost in the shuffle, responsibilities ping-pong from person to person and accountability becomes a mere echo of the past.

Anchora analyzes and scrutinizes the processes of different departments to create standardized operating procedures. Using the client’s goals, Anchora outlines detailed manuals, step-by-step guides and complex reports to visualize bottom-line data. With clarity and insight, the leadership team is armed with the proper roadmap to activate extraordinary transformation.

KEEP PERFORMING INTELLIGENTLY

At Anchora, KPI’s are designed to be your team’s best friend. By identifying the key factors that attribute to employee’s success, Anchora trains and assists clients in monitoring metrics. With smart KPI’s, managers and directors can gauge the success of any given employee at any given time. The result: maximized talent and a drastic improvement of work quality.

WORK SMART

EMPLOYEES FOR ONE PROCESS

Zero

GUIDELINES
%
DROPPED CALLS
star
CUSTOMER SERVICE REVIEWS

High

EMPLOYEE TURNOVER RATE

EMPLOYEES FOR ONE PROCESS

Zero

ZERO GUIDELINES

%

DROPPED CALL

star

CUSTOMER SERVICE REVIEWS

high

DROPPED CALL

EMPLOYEES FOR ONE PROCESS

Clear

GUIDELINES
DROPPED CALLS
star
CUSTOMER SERVICE REVIEWS

Minimal

EMPLOYEE TURNOVER RATE

EMPLOYEES FOR ONE PROCESS

Zero

ZERO GUIDELINES

%

DROPPED CALL

star

CUSTOMER SERVICE REVIEWS

high

DROPPED CALL

What Matters at The Workplace?

A glimpse at workplace values through the lens of Anchora employees. 

APRIL 26, 2021

No Detail Left Behind:

Proactive

Process documentation reaches far into the future to plan every foreseeable circumstance. It provides teams with the confidence and security that they know what to expect and are prepared for different scenarios.

Reactive

Anchora helps clients outline different procedures when reactive measures are needed. From customer complaints to vendor conflicts, departments are set up in every way to handle challenging situations.